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Availability & Reliability
Architected for uptime. Designed for resilience. Built so your firm can rely on Oddr every day.
Oddr has built a highly available architecture for the Oddr Secure Cloud to meet the service availability needs of law firms. From redundant infrastructure to automated backups and real-time health monitoring, the platform is designed to stay operational, recover quickly from disruption, and give your team confidence that the tools they depend on are always there.
High-Availability Architecture
The Oddr Secure Cloud is deployed across multiple Azure availability zones within each selected region, eliminating single points of failure at the infrastructure level. If one availability zone experiences an issue, traffic is routed to healthy zones automatically.
Load balancing distributes network traffic across infrastructure resources to ensure consistent performance even under high demand. Auto-scaling is configured to dynamically adjust compute resources based on workload, so the platform adapts to usage patterns without manual intervention.
Disaster Recovery
In the event of an unexpected disruption, the Oddr Secure Cloud’s disaster recovery capabilities are designed to restore service quickly:
Regular, automatic data-storage backups are performed on production databases on a daily basis, including both incremental and full backups.
With support staff and data-availability zones in multiple geographic locations, no single location becomes a point of failure.
A documented disaster recovery plan defines roles, responsibilities, critical applications, and recovery timeframes based on a business impact analysis.
Business continuity and disaster recovery plans, including restoration of backups, are tested at least annually. Issues identified during testing are investigated and remediated.
Health Monitoring & Alerts
Oddr maintains real-time monitoring of platform health using Azure Monitor and Application Insights. Monitoring covers system performance metrics including uptime, CPU utilization, memory, storage, and network traffic.
Alerts are configured for abnormal conditions — such as performance degradation, capacity thresholds, or unexpected errors — and are routed to the operations team for immediate response.
Customers can monitor the real-time operational status of all Oddr services, view historical uptime, and subscribe to email or RSS notifications for incidents and scheduled maintenance through the Oddr Service Status page.
Capacity Management
Capacity management controls are in place to monitor, tune, and project resource usage so that system performance meets expected service levels. The platform leverages Azure’s managed services and auto-scaling capabilities to handle demand fluctuations, and capacity is reviewed as part of regular operational monitoring.
New information systems, upgrades, and infrastructure changes are subject to formal analysis, testing, and approval prior to deployment.
Service Level Commitments
Oddr offers premium, financially-backed SLA options for firms that require a contractual availability commitment. SLA details are documented in the service agreement and can be discussed with your Oddr account team during the contracting process.